What We Do
For Homeowners
We replace a builders’ typical hand-over package with a home-specific closing packet that includes an interactive online reference library and a high-quality homeowner guide.
Our builder-branded closing packets provide stakeholders with a comprehensive reference library that includes:
- Complete list of components used in construction of the home ranging from appliances to window coverings
- List of contacts involved in building the home
- Detailed warranty information including the Home Warranty Policy, sub-trade warranties, manufacturer warranties, and more
- An interactive maintenance plan with email-based maintenance alerts
Key features of the interactive online reference library:
- It's available to any resident of the home for 10 years
- An unlimited number of homeowners can register for personalized access
- Search installed products by name, type, and location
- List of trades involved in the construction of the home
- Access to an interactive maintenance plan with detailed product-specific care instructions
- Email-based maintenance alerts for registered users for 2 years
- Optional builder-branded login page
The high-quality, unit-specific homeowner guide features:
- Builder-branded cover with the option of high-gloss or matte finish
- Online access instructions to guide owners to the online resources
- Product index listing all components of the home with contact information for the component’s supplier, installer, and manufacturer
- Optional printed product manuals
- Maintenance instructions recommended by the home warranty provider and/or builder
- Community information, frequently asked questions, and additional content chosen by the builder
For Building Managers
The annually licensed Builder portal provides building managers with:
- Access to a comprehensive information library for every home
- Advanced search capabilities with ability to cross-reference information by product, home, or contact
- Tools to manage homeowner participation in the Maintenance Advisor program